PLATFORM / VERIFICATION AUTOMATION
Retrieve source information through API integrations where available. Agents save the response with its source, collection date, and method, then link the supporting documentation to the applicant’s file for coordinator review.
SOURCE CONNECTIONSecure connection available
Retrieve → record → attach
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Generate release requests and automate outreach to prior employers and affiliated organizations. Follow pending authorizations, requests, and responses on a status page. When documentation arrives, it is linked to the applicant’s file.
OUTREACH AUTOMATIONSend requests. Track every response.
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PSV agents coordinate email, text, and phone follow-up. Voice agents gather or confirm contact information, find the right verification office, and handle edge-case requests. Unresolved items stay visible for coordinators to review.
VOICE AGENTOriginal request could not be completed
DOCUMENTED COLLECTION. COORDINATOR REVIEW.
Source and method
Retain where the information came from, how it was obtained, when it was collected, and who performed the activity.
Requests and results
Keep release requests, outreach history, source responses, and supporting documents linked to the verification item.
A documented human review
Coordinators assess the evidence, resolve discrepancies, and record the verification outcome. Collection complete and review complete remain distinct.
Frequently asked questions
What is primary source verification?
Primary source verification (PSV) confirms a provider's credentials, such as licenses, education, training, and work history, directly with the organization that issued or holds them, rather than relying on copies supplied by the provider.
Does SynAIpse decide whether a credential is verified?
No. Agents obtain documentation from primary sources and attach the evidence to the applicant's file. Your coordinators review the evidence, resolve discrepancies, and record the verification outcome. Collection complete and review complete remain distinct.
Does SynAIpse replace a credentials verification organization (CVO)?
Verification Automation is software your team uses to collect documentation. You may perform PSV internally, engage an independent CVO, or purchase PSV services through SynAIpse. PSV services purchased through SynAIpse are provided by Vitae Verification, LLC, a separate CVO affiliated with SynAIpse, under its own terms.
How are primary sources contacted?
Through API integrations where available, and through automated email, text, and phone outreach. Voice agents can confirm contact information and find the right verification office. Unresolved items stay visible for coordinators to review.
Does it support NCQA, CMS, and Joint Commission requirements?
Verification Automation is designed to support NCQA, CMS, and Joint Commission requirements for credentialing documentation and audit review. It keeps the collection history and your coordinator's documented review together in the applicant file.
What does the audit trail include?
Where information came from, how and when it was obtained, and who performed the activity, along with release requests, outreach history, source responses, supporting documents, and the coordinator's documented review.
See how agents collect the documentation your coordinators need to complete their review.